Returns & Exchanges Policy

At Smalti Australia, we want you to be completely satisfied with your home decor and tile selections. If your purchase isn't quite right, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and photos of the items you wish to return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the items in their original packaging, ensuring fragile home goods are well-protected to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return label or ship the package via a tracked service to our Australian distribution center.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.